Cách viết complaint letter thi FCE

                                                Viết complaint letter 
                                   (FCE Writing - a complaint letter)

        Dưới đây là hướng dẫn cách viết complaint letter trong bài thi viết FCE. Thông thường một lá thư phàn nàn (complaint) gồm các phần sau:

• Open: This first part is to describe the situation, or introduce to the problem that you may want to complain about.

          + I am writing to inform you of my dissatisfaction with...

          + I am writing to complain about.............

          + I wish to express my dissatisfaction with........

          + I am writing to bring to your attention a serious issue I had.....

• Body: this part may contain at least 3 paragraphs. You may want to clearly identify the problem, the causes and effects of the problem, you can also want to ask for responses (solutions) and some warning (optional). Now, let's look at it for details:

        - Causes:

            + On 17 September 2013 we ordered 200 books from your firm, but I just got only 100 books...

            + I have found 20 errors in the software I bought from your company.....

        - Effects:

            + We cannot deliver books to poor students on time and that makes us feel bad about....

            + The huge number of errors make it impossible for us to access and use the software.... 

        - Solutions
            + I am writing to ask you please make up immediately and to ensure that such thing will not happen again....

           + I want you to look into this matter....

        - Warning (optional)

           + Otherwise, we may look elsewhere for our suppliers..

           + I am afraid that if these conditions are not met, we may think of another way...

• Close: 

            + I look forward to hearing from you...

            + I look forward to receiving your explanation of these matters...

Good luck!
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